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Return & Refund Policy

  • Return Policy | In-store Sales

Items bought in-store can not be returned.

* A store credit or exchange can be granted at discretion of the owner, but is not mandatory.

 

  • Return & and Refund Policy | Online Sales

Thanks for shopping online at TERTIUS COLLECTION.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have ​14 calendar days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within 5-10 days, depending on your card issuer's policies. 
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​-refundable.